Frequently Asked Questions (FAQs)
At MZ Beauty LTD, we aim to provide the best shopping experience. Below are answers to some common questions about our products, orders, shipping, and more.
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our website (mzbeautyltd.co.uk), add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so modifications or cancellations may not always be possible. Please contact us immediately at info@mzbeautyltd.co.uk if you need to make changes.
2. Shipping & Delivery
Q: Where do you ship to?
A: We currently ship within the UK and may offer international shipping in the future.
Q: How long will it take to receive my order?
A: Standard delivery takes 3-7 business days, depending on your location. Express delivery options may be available at checkout.
Q: How can I track my order?
A: Once your order is shipped, we will send you a tracking link via email.
Q: What should I do if my order is delayed?
A: If your order hasn’t arrived within the estimated time, please check your tracking information or contact us at info@mzbeautyltd.co.uk.
3. Returns & Exchanges
Q: What is your return policy?
A: You can return eligible items within 14 days of receiving your order. Items must be unused, in their original packaging, and include proof of purchase.
Q: How do I request a return or exchange?
A: Contact us at info@mzbeautyltd.co.uk with your order details, and we will provide further instructions.
Q: Are there any items that cannot be returned?
A: For hygiene reasons, we do not accept returns on personal care and beauty products unless they are faulty or damaged.
4. Products & Availability
Q: Are your products authentic?
A: Yes! We only sell 100% authentic products from trusted brands and suppliers.
Q: An item I want is out of stock. When will it be available again?
A: Availability depends on restocking schedules. Subscribe to our newsletter or check back regularly for updates.
5. Account & Security
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout process.
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions to reset your password.
6. Contact & Support
Q: How can I contact customer support?
A: You can reach us via:
📞 Phone: +44 7935 553447
✉ Email: info@mzbeautyltd.co.uk
🌐 Website: mzbeautyltd.co.uk
If your question is not listed here, feel free to contact us—we’re happy to help!
