Returns & Exchanges

At MZ Beauty LTD, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy to ensure a smooth shopping experience.

1. Return Eligibility

• Items must be returned within 14 days of receiving your order.
• Products must be unused, in their original packaging, and in resalable condition.
• A proof of purchase (order confirmation or receipt) is required.
• Certain products, such as personal care items, opened consumables, or customized products, are non-returnable due to hygiene and safety reasons.

2. How to Initiate a Return

To return an item, please follow these steps:

1. Contact Us – Email us at info@mzbeautyltd.co.uk with your order details and reason for the return.
2. Receive Authorization – Our team will review your request and provide return instructions.
3. Ship the Item – Pack the item securely and send it to the return address provided in our response. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4. Inspection & Refund – Once we receive your return, we will inspect it and process your refund within 5-7 business days to your original payment method.

3. Exchanges

• If you received a defective or incorrect item, we will replace it free of charge.
• To request an exchange, contact us within 7 days of receiving your order.
• If the requested exchange item is unavailable, we will offer a refund or store credit.

4. Refund Processing

• Refunds are issued to the original payment method used for purchase.
• It may take 5-10 business days for the refund to appear in your account, depending on your bank.
• Original shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Damaged or Defective Items

If you receive a damaged or defective item, please:

• Contact us within 48 hours of delivery.
• Provide clear photos of the item and packaging for verification.
• We will arrange for a replacement or refund at no additional cost.

6. Non-Returnable Items

• Opened personal care or hygiene products.
• Items marked as final sale or clearance.
• Used or damaged items not due to our error.

7. Contact Us

For any return or exchange inquiries, please reach out to us:

📍 Business Address: 10 Chichester Court, Sussex Place, SL1 1NZ, Slough
📞 Phone: +44 7935 553447
✉ Email: info@mzbeautyltd.co.uk
🌐 Website: mzbeautyltd.co.uk

Thank you for shopping with MZ Beauty LTD. We appreciate your business!